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joshuacoxacct-gm
Level 1

Why is the QuickBooks online app telling me to use QuickBooks online?

 
1 REPLY 1
DebSheenD
QuickBooks Team

Why is the QuickBooks online app telling me to use QuickBooks online?

Welcome to the Community.

 

I'd like to ask for additional details if you don't mind. When you say that you have a QuickBooks Online (QBO) app, are you subscribed to a new QuickBooks Online account? On what page did you see the message telling you to subscribe to QBO?

If you already subscribed, verify your credit card details and make sure it is accurate and not expired. Once the information is correct, you will no longer receive this message. 

 

Here are a few steps to change the billing info:
 

  1. Sign in to QuickBooks Self-Employed in a web browser.
  2. Choose your profile  icon and then go to Billing info.
  3. In the Payment Information section, select Edit ✎.
  4. Update your payment info.
  5. Pick the checkbox to acknowledge the change and confirm your updates.
  6. To update your billing address, enter your current address and new address in the next section.
  7. Once done, click Update and then Close.
     

However, if you're still getting the same message, I recommend contacting our support team. This way, they can further check your account and provide a solution. 


Additionally, do check our Help articles page for reference. There, you can read articles that can guide you in navigating your QuickBooks Online (QBO).

 

Don't hesitate to write down your comment below if you need further assistance with managing your QuickBooks subscription. I'm always around to help. Keep safe.

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