Welcome to the Community, bradleyallsop06-.
I'm here to get you pointed in the right direction to get assistance with the charge that you received.
These are the possible reasons why your subscription price changes:
- You are currently using Payroll services
- Sales tax is added to the base subscription price
- You take and process customer payment
- You had promotional discounts that have expired, so your subscription now bills at the regular price
- You are being charged for using additional features that are not included in your subscription plan
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus
If you still have questions about the charges, I recommend contacting our Customer Care Team. This way, they can help check your account and verify the charges.
You can follow these steps on how to reach out to our live agents:
- Click the Help menu in the upper-right-hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
Should have any questions or concerns, feel free to leave a comment below. I'll be happy to help you out. Have a great day.
