Can anyone tell me why my subscription offer didn't work and I've been charged full price?

Welcome to the Community, bradleyallsop06-. 

I'm here to get you pointed in the right direction to get assistance with the charge that you received.

These are the possible reasons why your subscription price changes:

• You are currently using Payroll services
• Sales tax is added to the base subscription price
• You take and process customer payment 
• You had promotional discounts that have expired, so your subscription now bills at the regular price
• You are being charged for using additional features that are not included in your subscription plan
• You recently upgraded from Simple Start to Essentials, or from Essentials to Plus

If you still have questions about the charges, I  recommend contacting our Customer Care Team. This way, they can help check your account and verify the charges.

You can follow these steps on how to reach out to our live agents:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Should have any questions or concerns, feel free to leave a comment below. I'll be happy to help you out. Have a great day.

@bradleyallsop06- 

If you open a trial account and pay it from the Billing and Subscription menu, the discounted rate is not applicable.

https://quickbooks.grsm.io/UK

Hi. I'm a brand new user (I've never been on quickbooks before). I am a sole trader so I just need the most basic account. 

The 90% off for the forst year offer then changed to a 6month offer and now when I try to subscribe, it is only giving me the option of £10 per month. What is going on?

Thanks for dropping your concern here in the thread, Adam. Let me give insights regarding the pricing when you're about to subscribe to QuickBooks Sole Trader.

When you sign up for a subscription to QuickBooks, you can choose between the Self-Employed and Simple Start plans for Sole Traders. With the current offer, you will only need to pay £10.80 per year for QBSE and £15.10 per year for QBO Simple Start, as QuickBooks offers a 90% discount. The cost will be £1 for QBSE and £1.40 for QBO Simple Start monthly. After the discount period ends, the regular prices of £108 for QBSE and £151 for QBO Simple Start will apply.

Let me provide a visual reference for your convenience on checking the prices:

Annual Payment

Monthly Payment

You may also see these articles as a guide when you're about to start using QuickBooks:

• A beginner's guide to QuickBooks Self-Employed
• Get started with QuickBooks Online

Keep us posted if you need further assistance with the subscription plans in QuickBooks. I'll get back to you. Take care!

Hi thanks for the response but I already know what the deals are as they are online. The problem is now I have downloaded the app, the offer has now changed to a 6 month free ONLY offer and the 1 year free offer has disappeared. I tried to screenshot the offer but it says you won't allow that. This is all feeling like a complete scam and it has wasted a lot of my time trying to navigate around this and send you messages.

Now when I select the 6 month deal. It comes up with a "unable to complete request" warning. Your app is so badly made .

I think I'll use Xero!

I understand how this situation has caused you, Adam. Let me point you in the right direction to get assistance with pricing and offers. 

I recommend contacting our QuickBooks support to check why the offer changed to 6 months free. Our expert team has all the necessary information about pricing and discounts. 

Here's how you can reach them:

1. Hover to the Help menu, then click Contact Us.
2. Type in a short description of your issue and concern in the box provided.
3. Click Continue.
4. Select the Chat or Callback option.

Meanwhile, as you encountered a prompt message "unable to complete request" when selecting the 6-month deal, we can perform basic mobile troubleshooting to help you sort this out.  

For iOS:

1. Go to the Help menu.
2. Select Reset App Data.
3. Click on OK.

For Android:

1. Proceed to the Home menu or tap the three dots in the right upper right corner.
2. Tap on Settings.
3. Select Refresh Data.
4. Click on Yes.

In the meantime, you can open your account using your web browser to subscribe. 

On the other hand, please ensure that the "allow screenshot" option is turned on in your settings or gear icon so you can take screenshots while using the mobile app. 

For future reference, I've provided some helpful articles below that will assist you in managing your subscription or get you started with QuickBooks Online and Self-Employed: 

• Manage billing, payment, and subscription info.
• A beginner's guide to QuickBooks Self-Employed
• Get started with QuickBooks Online

As always, I'm here to help with any clarification and information you may have about monthly subscriptions or with any QuickBooks-related concerns. You can utilize the reply button below to enter your queries.