can anyopne help subscription ran out, loged in it asked for bank details, registered new bank card and now it looks like i have set up a completey new account c

Let me route you to our Live Support team, which specializes in updating billing and avoiding duplicate accounts, Stuart.

A new account appears after using a new credit card for subscription renewal because the system treats the new card as a different billing method. If the new card details don’t match the original account’s saved payment info, the system creates a new account instead of updating the existing one.

To resolve this scenario, I recommended contacting our Live Support team directly. They have the tools and procedures to locate the correct account and update billing information without creating duplicate accounts.

Here's how to connect with them:

1. Inside your QuickBooks Self-Employed (QBSE) account, navigate to the Help menu.
2. Choose the Contact Us tab at the bottom of the page.
3. Enter your question, keyword, or topic, then click Continue.
4. Choose a way to connect with us and follow the prompts.

Alternatively, you can contact QuickBooks support outside your QBSE account by visiting the Contact QuickBooks Team page.

Our customer service phone support hours are from 8:00 AM to 6:00 PM every weekday.

I’ll ensure this conversation remains open for any future updates and discussions.