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norvid82
Level 1

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

The account balance shown in QBO is correct, but updating does  not generate any transaction detail
9 REPLIES 9
TaliaI
QuickBooks Team

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hello norvid82,

 

Welcome to the Community - thank you for your question!

 

Could you try clicking Update in the top right hand corner and let us know if that brings through any transactions?

 

Thanks,

 

Talia

norvid82
Level 1

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hi Talia

 

Thanks for helping.

I have pressed update and all my accounts have updated except MBNA.  The MBNA panel shows  "Moments ago"   in the right hand corner and the "Bank Balance" has been updated, but no transactions have been downloaded.  My HSBC accounts, which require additional log in information, have successfully updated, including transaction information.

 

Yesterday, I did try dis-connecting the MBNA account again and then re-connecting it but still no success.

 

Hope you can help

 

Norvid

John C
QuickBooks Team

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hi norvid82

 

We would be grateful if you can PM us on Facebook or DM us on Twitter with your email address associated with your QuickBooks account to enable us to investigate the issue further.

norvid82
Level 1

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hey John - I'm a 73 year old retired Optician how would I know how to PM you on Facebook?  Seriously, I am on Facebook and Messenger if you have my name, but if not, can you suggest an alternative means of communicating?  Dave

TaliaI
QuickBooks Team

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hello Dave,

 

If you would not like to contact us through Facebook, you can contact our support team through 0808 234 5337.

 

Thanks,

 

Talia

raveen
Level 1

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

i also have the same issue! and need help

RaymondJayO
Moderator

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Thanks for joining this thread, @raveen

 

This time, there's an ongoing investigation about Quickbooks not downloading your MBNA transactions. Our Product Development Team is currently working to have a permanent fix. 

 

As an alternative, you'll have to use the WebConnect process. You can first download a .CSV file from your bank's website. Here's how: 

 

  1. Log in to your bank's website. 
  2. Follow your bank's online process to download your transactions to your computer. 
  3. Choose the .CSV file. 
  4. Map the file fields correctly
  5. Name the file you downloaded and save it in your computer. 

 

Once done, you can upload the file to QBO. Here are the steps: 

 

  1. Go to Banking from the left menu. 
  2. Choose File Upload from the Update drop-down menu. 
  3. Click Browse
  4. Choose the .CSV file from your computer. 
  5. Select Next
  6. Click Let's go or Finish

 

For more information, you can check out this useful article: WebConnect Guide

 

To make sure this online banking issue will be taken care of, I'd suggest reaching out to our QuickBooks Online (QBO) Support Team. From there, one of our specialists will add your account to the affected list of companies. They'll be able to notify you about the issue's status via email. 

 

Please keep in touch with me after performing the workaround above and contacting our support team, @raveen. I'll gladly help if you need anything else. Have a good day. 

freshtrk
Level 1

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Could you please update us how he Product Development Team is getting on with solving this issue from March?  The temporary fix is far from ideal.  It would be good to re-establish bank feeds.

Becky29
QuickBooks Team

Can you offer advice, I have reconnected my MBNA card account after they changed their login protocol, but I am not receiving any transaction detail

Hello freshtrk 👋 Looking into this and it looks like the connection is now available, What product is it that your using? self-employed or the Online version? and do you receive any errors? Thanks

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