Welcome to the Community - thank you for your question!
Could you try clicking Update in the top right hand corner and let us know if that brings through any transactions?
Thanks for helping.
I have pressed update and all my accounts have updated except MBNA. The MBNA panel shows "Moments ago" in the right hand corner and the "Bank Balance" has been updated, but no transactions have been downloaded. My HSBC accounts, which require additional log in information, have successfully updated, including transaction information.
Yesterday, I did try dis-connecting the MBNA account again and then re-connecting it but still no success.
Hope you can help
We would be grateful if you can PM us on Facebook or DM us on Twitter with your email address associated with your QuickBooks account to enable us to investigate the issue further.
Hey John - I'm a 73 year old retired Optician how would I know how to PM you on Facebook? Seriously, I am on Facebook and Messenger if you have my name, but if not, can you suggest an alternative means of communicating? Dave
Thanks for joining this thread, @raveen.
This time, there's an ongoing investigation about Quickbooks not downloading your MBNA transactions. Our Product Development Team is currently working to have a permanent fix.
As an alternative, you'll have to use the WebConnect process. You can first download a .CSV file from your bank's website. Here's how:
Once done, you can upload the file to QBO. Here are the steps:
For more information, you can check out this useful article: WebConnect Guide.
To make sure this online banking issue will be taken care of, I'd suggest reaching out to our QuickBooks Online (QBO) Support Team. From there, one of our specialists will add your account to the affected list of companies. They'll be able to notify you about the issue's status via email.
Please keep in touch with me after performing the workaround above and contacting our support team, @raveen. I'll gladly help if you need anything else. Have a good day.
Could you please update us how he Product Development Team is getting on with solving this issue from March? The temporary fix is far from ideal. It would be good to re-establish bank feeds.
Hello freshtrk 👋 Looking into this and it looks like the connection is now available, What product is it that your using? self-employed or the Online version? and do you receive any errors? Thanks