Cannot send Payroll (account.intuit refused to connect) and QB refusing to refund

This is not the impression we want you to experience, tobin123.

I've checked here on our end and there's no reported case about the accounts.intuit.com refused to connect error message. We can try resetting your QuickBooks password and try again. Also, the payroll page works via uk_care so a possible workaround might be accessed via a new user added.

If the same thing happens, I'd suggest contacting our Payroll Support Team. I know you already called, however, this is the best option we can have for them to further investigate this one. You can also inquire about your refund inquiry. Then, provide the reference number (given by the previous agent) to our support agent to review your case. Here's how to reach them: 

1. Go to Help.
2. Select the Payroll button below.
3. Choose QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed. 
4. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter. 
5. Tap Ask me a question, Ask the QuickBooks Community or Contact a human.
6. Choose Live chat/Call me back.
7. Enter your question, then select Continue and select a way to connect with us. 

Feel free to visit our Payroll page for more insights about managing your payroll transactions.

The Community always has your back, and I'm just a post away should you ever need anything. Just leave a comment below and I'll get back to you. Have a great day ahead.

Hi,

It keeps showing this:

I asked for a refund for this month and was told that I have the option to cancel my subscription instead? I was told this was a known problem by your engineers that your service is not working.

I don't use a password I use the login via google button? 

Hi tobin123, do you have an open case escalated with our support team? If you're unable to access the payroll following the standard troubleshooting below, we can raise this to our technicians for further investigation (you can raise a case through the help options listed above).

To troubleshoot the error please try:

- Accessing via a different web browser 

- Accessing through an incognito web page (press Ctrl-Shift-N in Google Chrome or MS Edge to open)

- Clearing the cache on your regular browser

- Access through a different device and network

- Have a separate user try to access the payroll

Thanks :)