Showing results for 
Search instead for 
Did you mean: 
Got a question? Ask it in our drop-in session here - Drop-in session
Level 1

customer credit note

I have raised a credit note in September and I want to show it as a credit note on the statement as well as the invoices.  


It will just take the credit note off the balance.  Can this be changed on the statement?


I want the statement to show all credit notes and invoices outstanding or unapplied...





QuickBooks Team

customer credit note

Yes, it can be changed in the customer statement, OP39.


If you want to see all the invoices, credit notes, and payments with balance for the date range selected, you'll have to select the Balance Forward option. Otherwise, choose the Transaction Statement option if you only need a list of all transactions between the selected dates. I'll guide you how:


  1. Select Sales from the sidebar menu.
  2. Go to the Customers tab.
  3. Choose a customer, then select Statement from the New Transaction drop-down menu.
  4. Select Balance Forward or Transaction Statement from the Statement Type drop-down menu.
  5. Set the appropriate dates.
  6. When you're done, click Save or Save and close.

Take a look at my screenshot below:




With QuickBooks Online, you can also automatically send reminders to customers when their invoices are or soon to be overdue.


As always, I'm just a few clicks away if you have more help in completing your other tasks. Stay safe and have a great rest of the day.

Need to get in touch?

Contact us