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HAM9000_8
Level 2

Difference between Account Email and User Email

I am curious about how QBO works. When you first sign up to a set of books/Company it is done so with an email. Does that email serve as the Account email for that Company/set of books? Is that account email the email of the Master Admin? What if the Master Admin user changes the email under Manage users in QBO after login? What happens if the Master Admin user changes the user credentials in intuit page? What if there are multiple users in QBO? In that case which email is adopted to serve as the Account email for that Company/set of books? What if email of Company/set of books is changed under Account Settings?

Please reply for my understanding.

Solved
Best answer June 27, 2020

Accepted Solutions
FritzF
Moderator

Difference between Account Email and User Email

Thanks for getting back to us, @HAM9000_8.

 

Yes, what you've mentioned above are all correct. With regards to the User ID and email address in your Intuit account page, they will have the same information after signing in.

 

If you want to have a different User ID, you can just change it by going through the Sign in & security menu. Here's how:

 

  1. Log in to accounts.intuit.com, then go to the Sign in & security menu at the left pane.
  2. Click the User ID section to change it.
  3. Enter your password, then hit Save to complete.

 

Just in case, I'll add this article for future reference: Change the email address you use to sign in.

 

Please click the Reply button below if you have any other questions or concerns. I'm always here to answer them. Have a wonderful day!

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5 REPLIES 5
Adrian_A
Moderator

Difference between Account Email and User Email

You have me to help you understand how the email addresses work in QuickBooks, HAM9000_8.

 

The account email and the email address under the Manage users page work differently.

 

The account email address is the one who'll be receiving any notification from Intuit while the other email is used when logging in to your QuickBooks account.

 

Yes. You're correct. The email you use when signing up serves as your account email for your QuickBooks account. That being said, it will also be the email address of the Master Admin.

 

If you change the email address under the Manage users page, the account email will not be affected or vice versa. 

 

If you change any user credentials in the Intuit page, it will also reflect on your QuickBooks Online account.

 

If you have multiple users, you'll have to use a different email address since the system won't allow you to enter the same email.

 

 

You can also bookmark these articles that talk about managing users in QuickBooks:

 

 

You can always count on me if ever you need some help. Take care and have a great day!

HAM9000_8
Level 2

Difference between Account Email and User Email

If I understand you correctly, the user credentials in accounts.intuit.com page are the same credentials required to log in to the qbo.intuit.com log in page to access set of books and it is the same information linked to the Account of the Company provided the user was the one who first created the QBO Account (Master Admin). 

 

Having said the above, what appears on the Manage Users page inside QBO after set up has no bearing on the above even if one changes the Master Admin information under Manage Users.

 

If above understanding is not correct please elaborate with in depth examples.

 

Also User ID and Email address in accounts.intuit page have identical information after initial sign up (How can user ID be the same as Email address?). It is confusing.

FritzF
Moderator

Difference between Account Email and User Email

Thanks for getting back to us, @HAM9000_8.

 

Yes, what you've mentioned above are all correct. With regards to the User ID and email address in your Intuit account page, they will have the same information after signing in.

 

If you want to have a different User ID, you can just change it by going through the Sign in & security menu. Here's how:

 

  1. Log in to accounts.intuit.com, then go to the Sign in & security menu at the left pane.
  2. Click the User ID section to change it.
  3. Enter your password, then hit Save to complete.

 

Just in case, I'll add this article for future reference: Change the email address you use to sign in.

 

Please click the Reply button below if you have any other questions or concerns. I'm always here to answer them. Have a wonderful day!

HAM9000_8
Level 2

Difference between Account Email and User Email

@Fritz : Your answer is noted.

 

Just another quick one. The email that I used to log in to the intuit.accounts page is the same as I used to sign in to this community forum. However the User name that I use here in this forum (i.e. HAM9000_8...is different from the user ID under Sign in and Security in the intuits account page. I therefore presume also that the two are unrelated. 

MirriamM
Moderator

Difference between Account Email and User Email

It's good to see you back, @HAM9000_8.

 

Your QuickBooks Online (QBO) and Community account are two different QuickBooks platforms even if the login credentials for both accounts are the same. 

 

However, you can change the username for your Community account if you'd want it to be uniform. Here's how:

  1. Click on your profile image
  2. Select My settings
  3. Go to the PERSONAL PROFILE tab, then Login.
  4. Enter the Login name you want. 
  5. Press Change login

Additionally, to get the most out of QuickBooks for your business, you can check these articles designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials.

 

If there's anything else you need, let me know. I'm here to help. Have a great day.

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