Weak signals, outdated apps, or bugs can cause unusual behaviour with your QuickBooks Self-Employed (QBSE) mobile app, Kathy.
Before diving in, could you confirm whether you've encountered any error messages and specify if you're using iOS or Android?
If you're using an Android device, make sure you have a stable internet connection and keep both your app and device updated.
To refresh your data, follow these simple steps:
- Go to Menu ☰, then tap More Options ⋮
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
Next, you'll want to check your app's or phone's settings and clear the cache. This removes junk files, improving the app's stability and ensuring accurate mileage tracking.
If the same thing happens, it's best to install and reinstall the application. You can check this article for more detailed troubleshooting from general to platform-specific issues in your device: Fix mileage tracking issues.
If you're using an iOS device, I'd highly recommend contacting our live support team to further diagnose what's causing your app to suddenly close. They have the access and tools to further investigate the problem.
Alternatively, you can still access your QBO account using any supported mobile web browser.
I'll share this article in case you want to start categorising your mileage based on expenses: Schedule C and Expense Categories in QuickBooks Solopreneur and QuickBooks Self-Employed.
Feel free to reply to this post if you need further assistance.
