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Level 1

Hello Our business has dissappeared, we have no income and no support Can our QBO subscription be deffered/reduced for the next few months?

 
2 REPLIES 2
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Moderator

Hello Our business has dissappeared, we have no income and no support Can our QBO subscription be deffered/reduced for the next few months?

Hi, @business7,

 

 

We are sad to hear about your business. As much as we would like your continued patronage, we respect your decision to defer your subscription.

 

To cancel your account, follow the steps below:

 

  1. Go to the Settings ⚙ icon and select Account and Settings.
  2. Choose the Billing and subscription tab.
  3. Locate the QuickBooks section and press Cancel subscription or Cancel online.
  4. Select Continue to cancel then Continue to cancel button.
  5. Follow the onscreen steps then pick Submit and cancel subscription.
  6. Hit Got it.

Once you're done, we'll send a correspondence to let you know that the cancellation is complete. When you're ready to resume the service, you can resubscribe any time.

 

I'm enclosing a few related resources to help you with the cancellation:

 

Cancel your QuickBooks Online subscription.

What happens to my QuickBooks Online data after I cancel?

 

If you have any questions regarding our services, feel free to check out to this forum. We hope to provide you with better services again in the future.

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Level 13

Hello Our business has dissappeared, we have no income and no support Can our QBO subscription be deffered/reduced for the next few months?

@business7 

You may cancel your account, put your records in XLS for the time being, and resubscribe your account within 12 months later.

 

Another option, consider to utilize this 3rd party tool to migrate your data between QBO accounts.

https://transactionpro.grsm.io/qbo

 

Once you are ready to proceed, open a new QBO account with discounted price for up to 6 months.

https://quickbooks.grsm.io/UK

If you are able to run this process once, you may repeat it for every semester to minimize your cost.