If you're using a web browser to access QuickBooks Online (QBO), we'll start with basic troubleshooting. If you're using mobile apps, the process will involve uninstalling and reinstalling the application, Motorrad. I'll guide you through the steps to ensure you can preview your invoices successfully.
Here are the steps in performing the basic troubleshooting for the browser. Let's open your QBO account in an incognito or private window for testing. I will provide the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you want to continue using the regular browser after logging in the incognito window, please proceed to clear your browser cache to remove any unnecessary data that might be causing the problem. After clearing the cache, refresh your tab. Then, attempt to log into your account using your main browser. Should the error persist, consider switching to an alternative supported browser for QuickBooks Online.
To troubleshoot mobile app issues, start by closing and restarting the app. If problems persist, clearing the app's cache will help. This removes corrupted temporary files and allows the app to function better while preserving your personal data and settings. Follow the steps below to clear your app's cache.
Android:
- From your device's Settings, select Apps (varies by device).
- Choose the QuickBooks app from the list.
- Select Storage.
- Tap clear data.
iOS:
- From your device's Settings, select Setting General iPhone Storage.
- Choose an app that's taking up a lot of space.
- To free up the storage without deleting the documents and data for the app, select Offload App.
However, if the issue continues, let's uninstall and reinstall the app to eliminate corrupted files and ensure you have the latest version, which may restore functionality and enhance performance.
Moreover, if the problem continues to occur despite your thorough troubleshooting efforts, we invite you to connect with our dedicated QuickBooks Online support team. They are fully equipped to tackle any underlying issues with your application and provide personalized support that decisively addresses your concerns.
Furthermore, I'd like to share this material to guide you when you're ready to send your invoices and record the payment:
I'm committed to supporting you and ensuring you navigate your QuickBooks smoothly and preview your invoices. Feel free to reach out anytime. The Community is here to help you with any challenges you face.
