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markowentechnica
Level 1
posted
‎January 12, 2022 10:33 AM
last updated ‎January 12, 2022 2:33 AM

Hi. Just signed up with quickbooks but I cant seem to link my business account to the app..any ideas please?

 
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GeorgiaC
QuickBooks Team
QuickBooks Team
‎January 12, 2022 12:09 PM

Hi. Just signed up with quickbooks but I cant seem to link my business account to the app..any ideas please?

Hi markowentechnica, thanks for joining the Community - can we check which bank provider you're connecting to, and if you're able to connect through the web browser rather than the app? 

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markowentechnica
Level 1
‎January 12, 2022 02:08 PM

Hi. Just signed up with quickbooks but I cant seem to link my business account to the app..any ideas please?

Hi. HSBC Bank. It does go through. But then sends me back to the app on my phone and does nothing.

I have not tried on the laptop yet. Will try later! 

 

Cheers. Mark.

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GeorgiaC
QuickBooks Team
QuickBooks Team
‎January 12, 2022 03:22 PM

Hi. Just signed up with quickbooks but I cant seem to link my business account to the app..any ideas please?

Thanks Mark, please let me know if that works for you - if you have your banks' mobile app installed on your device you may also wish to temporarily uninstall this while you attempt to add the connection from the QB app as this can interfere with the initiation. 

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