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peacehavenavon
Level 2

How did I end up with a minus cash balance? New user, spent all day fighting this software and no idea where I've gone wrong or what to do.

 
1 REPLY 1
JessT
QuickBooks Team

How did I end up with a minus cash balance? New user, spent all day fighting this software and no idea where I've gone wrong or what to do.

Hi peacehavenavon,

 

I can't imagine you've spent that long finding the cause of having a negative cash balance. Next time, you can post right here, so we can help you out the soonest, and you can have more time for your business. However, thanks for the great effort. Let's check to see what happened.

 

When you notice an incorrect balance of a certain account, the best thing you can do is run an account report. It will show you all transactions that affected the balance of that account.

  1. Go to Accounting and choose Chart of Accounts.
  2. On the account line, click the down arrow beside Account history in the ACTION column.
    run report.PNG
  3. Select Run Report.
  4. Set the date range to All dates and click Run Report.

One thing you want to look at is the opening balance of the account. It should be the first and the oldest transaction you see unless it's a new account. If you forgot entering an opening balance, you can follow these steps:

  1. Go to Accounting and choose Chart of Accounts.
  2. Click View Register on the account in concern.
  3. Click the Add drop-down arrow below the DATE header.
    add.PNG
  4. Select Deposit.
  5. Enter the date of the transaction.
  6. Select the Opening Balance Equity account.
  7. Enter the balance.
  8. Click Save.

You can also check for transactions with incorrect balances or transactions that were mistakenly added to the account. You can edit their amounts or delete them.

 

You can always update us about the progress of your search. We're just right here to make sure you're guided in every step you make. You can also check out our help articles for additional reference.