I am no longer trading. How to I cancel my Quickbooks Accountant account?

I can guide you on how to cancel your QuickBooks Online (QBO) subscription, @ClaireR.

You can cancel your QBO account on the Billing & Subscription page. Then, your data will be available in read-only access for one year from the cancellation date.

Here's how: 

1. Go to the Gear icon.
2. Choose Account and Settings and click Billing & Subscription.
3. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
4. Click Continue to Cancel twice.
5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

Then, you'll receive an email confirmation that you canceled your online subscription plan.

For more details about canceling your subscription, you can check out this article: Cancel your QuickBooks Online subscription.

You can leave a comment below if you need further assistance or help with your QuickBooks. Take care.

Hi, this is only applicable if I have a 'paying' subscription, I have the Quick Books 'Accountant' package therefore I do not pay... there is no option to cancel my account in my subscription and billing account?

How do I cancel my 'Accountant' account? Thank you

Hello @ClaireR,

As much as I'd love to offer help and share how you can cancel your account with QuickBooks Online Accountant, we've got separate support who can address this in no time.

That said, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up your account on file and walk you through the steps on how to cancel it. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Cancel account with QuickBooks Online Accountant in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wish to connect with our dedicated support.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online Accountant.

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.

Hi Clare 

Cancel my subscription with QuickBooks please can I please get my money back

Hi triple actions Cleaners, if you're billed by Intuit directly you can cancel your subscription by calling our cancellations team on 0808 168 4280 (Mon-Thurs 9 am - 5.30 pm, Fri 9 am - 5 pm, free from UK mobile & landlines), for other cancellation options click here :)

I am no more trading into the business or I could not get into the business. I have called George at least 4 times to cancel my subscription but no one listens and there are no call backs just there is message to leave a message for George. I am struggling from last 3 months but no one from the quick books is taking care off. 

In my quickbooks settings there is on option to unsubscribe or cancel / suspend the subscription. Quickbook is taking monthly payments continuously. This is not good from the quickbooks.

I strongly urge George to pls look into and cancel my subscription. 

Habib 

Welcome to the Community, RHabib.

I appreciate you for letting us know about your expe

Since you're unable to unsubscribe your QuickBooks Accountant,  I suggest contacting our technical support. I know that you've already reached us for the same reason. However, you can this issue deals with private information and is best handled in a secure environment through our support.

The instructions are outlined below:

1. Go to the Help menu at the upper right.
2. Type in your concern.
3. Choose Live chat.
   
    

You can check out this article for our most updated contact information: Support hours and types.

Visit us again if you need help or have other questions. It will be my pleasure to help. Stay safe and have a nice day.

Hi I am trying desperatly to cancel my QB account as I have retired and am not trading , when I go through the steps indicated above it comes up with a error code and says try again later, Have tried for a few days now no luck.

Hi there, @brophs. Thanks for joining us here in the thread. I'd be glad to help you sort this out so you can proceed to cancel your account in QuickBooks Online (QBO).

Usually, this error occurs when there's too much cache in the browser. Although temporary internet files indeed increase loading performance but too much it can build up and cause your operations to fail. To rule out the possibility of a webpage issue, I recommend performing some basic troubleshooting. We can start by accessing the QuickBooks account using a private browser.

You can use the following shortcut keys to begin:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once you're in, try to perform the steps mentioned above by my colleague to cancel your QBO account. If it works, you can refer to this article to clear the cache in your browser: Clear cache and cookies to fix issues when using QuickBooks Online.

You can also use other supported browsers if the issue persist, feel free to visit this article to see the list of compatible browsers: Supported web browsers.

In addition, for you to cancel your QuickBooks Online subscription you should be the admin of that account.

If you need a copy of your records inside the account, I've got you this article that can help you export them out of QuickBooks: Export data, reports, lists, and more from QuickBooks Online.

It's my pleasure to have you here in the Community, @brophs. Take care and have a great week!