Thank you for taking the time to share the exact error message you encountered, Matt.
To resolve this quickly and allow you to download your monthly payment, I recommend contacting our Live Support team directly during their available hours. They have the necessary tools to investigate your situation and provide a tailored solution.
Here's how you can reach them:
- Sign in to your QuickBooks account.
- Click the Help icon.
- Select the Search tab and enter a keyword related to your concern.
- Click the Contact Us button.
- Choose a way to connect.
Alternatively, you can connect with them by visiting our main QuickBooks Contact Us page.
If you have additional questions, feel free to comment below.