Let’s sort this out, @kevin-chessell.
The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities. You can perform some steps here to get this resolved.
First, open your QuickBooks Online account to an incognito or private window for testing. Refer to these shortcut keys for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Once signed in, check if you’re able to add a new user to the program. If yes, you’ll need to get back to your main browser and clear its cache to start fresh. You can also utilize other browsers except for Internet Explorer.
You can read this resource to learn how to add and manage users in QuickBooks. It contains complete instructions and a video tutorial to control user's certain permissions.
Let me know if you have other concerns besides adding a user. I’m always here to help you out. Take care!
