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agodfrey326
Level 1

I cannot open the my accountant tab

 
5 REPLIES 5
John C
QuickBooks Team

I cannot open the my accountant tab

Hi agodfrey326 What's happening when you're selecting the accountant tab?

agodfrey326
Level 1

I cannot open the my accountant tab

It says ooops. You do not have access to view this page

EmmaM
QuickBooks Team

I cannot open the my accountant tab

Hello agodfrey326, That may likely be a browser error, can we get you to clear the cache and cookies in the browser(selecting all-time in the date range), close the browser and re-open and go to sign in. Do you then get the same message?

agodfrey326
Level 1

I cannot open the my accountant tab

Hi,

 

I have cleared the cache and still get the same message. What else can we try?

 

Thanks

Joesem M
QuickBooks Team

I cannot open the my accountant tab

Thanks for getting back to us, @agodfrey326.

 

I appreciate you following the steps shared by my colleague above to clear your browser's cache. Allow me to share some information about the prompt message that you're getting. Let's get this straightened out. 

 

The prompt message that you're getting occurs when you don't have access to a specific area in QuickBooks. Please know that only the Master/Company Admin user can change the access level.

 

To learn more about user types and permissions in QBO, you can check out this helpful article: Get to know user types and permissions.

 

If the issue persists, I would suggest contacting our Customer Support Team. They can further investigate this matter and provide other troubleshooting steps to get this resolve. Let me show you how:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Navigate to the (?) Help icon. 
  3. Choose the Talk to a human option.
  4. Select Contact a human then choose Live chat or Get a callback
  5. Enter a brief description of the issue in the What can we help you with? box.
  6. Press on Let's talk.

 

You can also check this link for more details and ensure to review their Support hours so you’ll know when agents are available: QuickBooks Online Support.

 

 Also, I have here a link that you can visit about some helpful articles that contain information on how to navigate QBO: Help page for QuickBooks Online.

 

You're always welcome to post again if you need a hand with managing your account or any QuickBooks-related questions or concerns. I'll be here to ensure your success. Keep safe always.

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