I cannot pay for my subscription

Hello Piers-ssdap-uk, 

Welcome to the Community page, 

What is happening when you try to pay for your subscription? 

Are you getting any error messages showing up? 

I have the same problem. All kind of card payments fail. After confirmation there is no payment process. Also PayPal payment fail. And I cannot send money to [email address removed]

Error message is:

I called PayPal and my card providers. Problem is not on my side, but on Intuits side. My company is: FaireSoftware Limited

Hi fairesoftware, please see the Contact us option on screen to be directed to PayPal for further support as Intuit is not a payment processor. If you need help updating the payment method for your QuickBooks Online UK subscription, please call 0808 234 5337.

Thank You. This I have done first, and PayPal support told me, that this Intuit PayPal-Account You see in the screenshot cannot receive payments. Do You have another PayPal-Account with another eMail-adress?

Hello Fairesoftware, we don't have a different account. If you are paying for a QuickBooks subscription in the UK if you could give us a call on the number above so we can take a look at your billing, we'd usually accept card or direct debit payment for a subscription only. If it is a customer invoice for a service, you're paying by PayPal we do not have any control over if the payment gores through with PayPal being a third party.

We have a subsricption for QuickBooks Plus. We tried 3 different credit cards for payment, and all payments failed. Our usual payment method is PayPal, and the receivers PayPal account for our last payment was:  OBILLPayPalGBP AET intuit.com But now this PayPal-adress (of course written right with the AET-symbol) refused all payments. This is not a problem of PayPal, it is a problem on the side of Intuit.

Hi fairesoftware, thanks for joining this thread. Please disable any active web extensions on your browser and then re-try the payment. If you experience any issues following this, please call our team on 0808 234 5337 for support in updating the billing. 

I have had contact to the support team several times and get always the same instructions. Nothing is working. Now my account is blocked. I have the money in my PayPal account and in my card account, but cannot pay to Intuit. Your PayPal-account OBILLPayPalGBP AET intuit.com block every payment, not only from me, but also from every other PayPal-account. Here You see the latest error messages.

Money I have in my PayPal account.

Card payment is also not working.

I recognize the urgency of resolving this as soon as possible to get you back in working order, @fairesoftware.

Know that we only wish you to experience the best type of service while using the program. As much as I'd like to help you sort this out, however, only our QuickBooks Online Support Team can securely review your account and look for the root cause of the problem.

To ensure that you'll get the best support, I recommend contacting our support team again. 

Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you manage your QuickBooks account: QuickBooks Online Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance. The Community team always has your back. Have a good one.

Thank You. I have read some of the articles, but nothing work.