Tackling the invoice printing issue will involve working through different troubleshooting scenarios, Stuart. Let's explore a range of approaches and find a suitable resolution.
When using QuickBooks Online (QBO) through the website and encountering issues while trying to preview or print invoices, implementing browser troubleshooting might address issues like blank screens or loading difficulties and help guarantee that you're viewing the latest data. Let's start with accessing an incognito or private browser session using these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
After completing the previous steps, try previewing or printing your invoices to see if they operate correctly. If so, go back to your default browser and clear the cache to remove any cookies impacting the performance of web pages. You can also use other QuickBooks-supported browsers.
On the other hand, if you're using our QBO mobile app to process these invoices, I recommend contacting our customer care team. They can look into this matter in real time and determine the best step to resolve it immediately. You can follow the steps below on how to contact them:
- Sign in to your QuickBooks Online company.
- Go to (?) Help, then click the Search tab.
- Type in a brief discussion of your concern, then click Enter on your keyboard.
- Click the Contact Us tab below.
- Select either:
- Chat if you prefer messaging.
- Call us if you prefer for us to call you.
Furthermore, the hours of operation for support services differ based on your QuickBooks package. You can check out this information through this link.
As soon as you send out invoices, you can start receiving and recording payments made by your customers.
I'm here every step of the way to help produce a hard copy of your invoices or any QuickBooks inquiries. Contact me anytime for personalized assistance tailored to your specific workflow needs.
