I cannot upload receipts to quik books in my app on my phone , it takes a picture thrn stalls , how can I fix this

Let's work through some troubleshooting steps so you can successfully upload your receipts to the QuickBooks Online (QBO) app, info2232.

First off, may I know if you received any error message when uploading your receipt on the QBO app? This information will help us provide an accurate solution to your concern.

Meanwhile, ensure that your receipts are in the supported formats such as PDF, JPEG, JPG, GIF, or PNG. If you are using a newer iPhone, you may need to convert your images from the HEIC format.

If you have already completed the step, let's troubleshoot this by clearing your app's cache, which might be causing the unusual behavior. Here's how:

For iOS:

1. Tap on the Settings icon and then select General.
2. Click on iPhone Storage and find the QuickBooks Online (QBO) app.
3. Tap on the Offload App option to refresh the app's data.

For Android:

1. Open your phone's Settings.
2. Select Application.
3. Locate the QBO app.
4. Tap on Clear data to reset the app to its initial state.

Once done, re-upload your receipts to check if it works. If the same thing happens, I suggest uninstalling and reinstalling your QBO app to ensure you're using the most recent version.

You can check out this article for detailed information about uploading receipts on the QBO mobile app: Upload your receipts.

Remember, the Community is here whenever you need help or have more questions.