Let's get you to the right support team that currently handles QuickBooks Online subscriptions.
I suggest contacting our QuickBooks Online Technical Team so they can help check the status of your subscription. They'll pull up your account in a secure environment.
Here's how to get in touch with them:
I've added this article that describes the charges from your account: Subscription rates and charges. It also includes some answers to frequently asked questions about your subscription.
You can also take a look at these articles for more detail about managing your subscription:
If you have additional questions about QBO, please post a comment below. I'll be around to help. Have a good one. Take care!
When you click the Buy button, it will open a new blank QBO account. You have to pay your trial account with regular rate to continue.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.