I'd love to get this sorted out for you, but since the Community is a public forum, and for the security of your business, I can't ask for personal information when it comes to your billing issue. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up a customer’s account in a secure environment. Thus, let me get you in touch with someone from the right support team.
Here's how to contact them:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. Selecthow you wanted to be connected to support.
In case you need tips, and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self Help.
Let me know how everything goes and if you have any other concerns by updating this thread. I'm here to keep helping. Have a good one!
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