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Niall-FWH
Level 1

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

 
6 REPLIES 6
Ashleigh1
QuickBooks Team

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Hello Niall-FWH, 

 

Welcome to the Community page, 

 

What exactly happens when you try to access your billing and subscription section in Quickbooks? 

 

Are you trying to access it on the app or the web broswer and which web browser are you using? 

 

 

Niall-FWH
Level 1

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Hi Ashleigh,

 

on the desktop using Safari, I open Settings but the Billing & Subscription is pale grey and not selectable.

 

On the app it gives me a payment history but no way of changing the method of payment. 

Ashleigh1
QuickBooks Team

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Hi Niall, Could you please try on google chrome and see if you still get the same things happening where it is greyed out for you? 

 

Also what kind of user type are you down as on the account? 

Niall-FWH
Level 1

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Sorry for the delay. I tried Chrome but no progress. I’ve tried Business view and Accountant view but neither gives me access. I’m the only user on the account. 

JonpriL
Moderator

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Hello @Niall-FWH,

 

Since you're still unable to access your billing and subscription even after following the suggestions above, I'd recommend contacting our Customer Care Support.

 

With their tools, one of our specialists can pull up the account on file and further investigate what is the reason behind this unexpected account behavior. To do so:

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Unable to access billing and subscription in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you wish to connect with our dedicated specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

Niall-FWH
Level 1

I need to update my subscription payment details but can’t access the billing & subscription tab. I’m the only user?

Thanks JonpriL. :thumbs_up:

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