I've changed over to your Quickbooks Sole Trader from Quickbooks Self Employed and I'm being charged £12, but the email said I would get 90% off and be charged £1.

Hi there, ric-storer1. One reason you might be seeing the £12 charge is that upgrading through the app or its settings, rather than via the promotional link in your email, automatically applies the standard monthly rate.

Since you’ve upgraded from QuickBooks Self-Employed to QuickBooks Sole Trader, the 90% discount will no longer apply. This promotion is designed specifically for new customers signing up directly on the QuickBooks website.

Additionally, I recommend reaching out to our QuickBooks Live support team. They can review your account details to determine why the 90% discount wasn’t applied and explore any available options regarding the charge.

Please let us know if you need further assistance with QuickBooks.