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b-stobo
Level 1

In Indonesia for 2 months and cannot get into my account keep saying will send verification code but doesn’t arrive why?

 
2 REPLIES 2
4Gal
Level 11

In Indonesia for 2 months and cannot get into my account keep saying will send verification code but doesn’t arrive why?

Are you still using your UK number or a local (Indonesia) number?

Nicole_N
QuickBooks Team

In Indonesia for 2 months and cannot get into my account keep saying will send verification code but doesn’t arrive why?

I'm here to ensure you'll receive a verification code to log into your account and share some information about why you haven't received any, @b-stobo.

 

Before doing so, can you tell me if you're using your phone number in the UK or Indonesia to get a code? 

 

One of the possible reasons why you haven't received a verification code through text or call is that the phone number entered into your Intuit account was incorrect. Though you see the correct last four digits of your phone number upon requesting the code, the rest of the number may be wrong. 

 

To verify, log into your Intuit account and go to the Sign In & Security section. Then, review the phone number being registered. 

 

  1. Sign in to your Intuit account.
  2. Click Sign In & Security from the left menu.
  3. Make sure your phone number is correct under the Phone section.
     

If it's incorrect, change the phone number by clicking the Verify link. Then, hit Change. After that, enter your Password in the field and click Save when done. 


Aside from getting the code texted to your number, you have the option to resend the code through your email. You'll want to choose the Get a code emailed to (email address) instead. That way, you can log in to your account. It can take a couple of minutes for your code to arrive. If you still haven't received any, here are a few things you can do:

 

  • Check your junk mail or spam folder to see if the email went there.
  • Check all email addresses you might've used to sign up for your account.
  • Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
  • Select the I didn't get a text, I didn't get an email, or I didn't get a phone call link on the sign-in page to request a new code.
  • Ensure that you haven't accidentally blocked the phone number from which we sent the text message. Check your iOS or Android device settings to allow or unblock our number.
  • Keep the window with the code entry form open. Closing the window will invalidate the code, requiring you to start over from the sign-in page to generate a new code.


Refer to this article for more troubleshooting steps: Recover your Intuit Account if you can’t sign in.

 

Moreover, if you're looking for ways to modify your business contact information in your QuickBooks Online account, see this link that details the process: Change your company name, and contact info in QuickBooks Online.

 

I'll be available in the Community space if there's anything else you need assistance with logging into your QuickBooks account. Leave your comment below and I'll back you up. 

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