Hi there, phildrivesthings.
We'd want to make sure that we get this sorted out. However, we're unable to open accounts and discuss billing concerns here in the Community because this is a public forum.
In this case, I would recommend reaching out to our chat and phone support teams. They'll be able to verify your account and check on your billing history. Here's how to reach out to our chat and phone support teams:
- Click the Help menu in the upper-right hand corner.
- Select Contact a human.
- Click Live Chat/Call me back.
- Type in a short description of your concern and select Continue.
- Click the option that you want.
Let me also share these articles for additional details and guidance:
Please don't hesitate to reach out to us again if you have other questions. I'd be glad to jump right back to help you again.
