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homecleanhomebyh
Level 1

My app says I’m on a trial which expired yesterday and won’t allow me to do anything but my iTunes says I have an active subscription

 
1 REPLY 1
JessT
Moderator

My app says I’m on a trial which expired yesterday and won’t allow me to do anything but my iTunes says I have an active subscription

Hi homecleanhomebyh,

 

We will help you get back on track and provide an option for your billing.

 

I recommend reaching out to iTunes to let them know that your QBO account has expired even if the payment has been made. If they are unable to help you, please contact our Support so they can give you an option about your billing.

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose between Message an agent or Get a callback. These options are available during the UK business hours.

By the way, we have articles for your reference in the future. Check them out by going to the main Community page and clicking on QuickBooks Help articles.

 

You can always go back to this thread if you have other questions about your subscription.

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