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My fingerprint wont work to log me into the app. Builders hands! The app doesn't give me an option for me to login with my email address. Any help?! Thanks

 
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QuickBooks Team

My fingerprint wont work to log me into the app. Builders hands! The app doesn't give me an option for me to login with my email address. Any help?! Thanks

Hi there, ronan-stoltz.

 

Welcome to QuickBooks Community!

 

Mobile applications save cache which causes issues. Go to your phone's Settings, select Apps, find the QuickBooks Online app and you'll see the option to clear it. Once done, log back in and see if it works.

 

Also, we need to make sure that it is updated. Visit Google Play or App Store to install the latest release. If the same thing happens, it's best to uninstall, then reinstall it.

 

Please check these articles for more details:

I'll be here if you need more help. We're available 24/7.