My QB subscription has been suspended. I cannot resubscribe and I cannot use the system. The chat support is useless. Did this happen to anyone else?

Try open the link on your private/incognito browser and redo the process. Make sure you are using a credit card issued in UK to resubscribe your QBO UK version..

https://quickbooks.grsm.io/UK

I did try at least 50 times i get this error message Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81624, type: INVALID_REQUEST)

I have been with 3 chat support for over 1.5 hours - totally  unhelpful is there a way to get remote support or someone looking into the account?

Hello there, @sylvia26. Yes, there is.

I want to ensure that you have the best resources for contacting the QuickBooks Online Phone Support Team. This team can gather sensitive information and help you determine why the account has gone suspended. 

Customer support would be very beneficial in this instance because they can look into your specific account in detail, see what's going on, and even screen share with you. They'll help you with the process of resubscribing your QBO account and get rid of the error you've received (Error code: -81624, type: INVALID_REQUEST). 

 Utilize the Help option to contact. Here's how:

1. Log in to your QuickBooks Online company.
2. Click the Help button.
3. Click the Contact us button.
   

You can review these articles for more information: 

• How to resubscribe or reactivate QuickBooks Online
• Get help with your suspended subscription. 

If there's anything else that I can help you with, please let me know in the comment section below. Take care and stay safe.

Hi,

  Same problem for me now, didn't get proper solution from support team,

How to fix and how to make the payment?

@jayaprakash 

Did you try to signup for a new account or resubscribe it?

Hello there, @jayaprakash. I realize the necessity of getting this handled as soon as possible. Let me add some details regarding the issue in re-subscribing to the account.

If you also get the error code 81624, it means the information you enter is incorrect like, the address or the details we enter is not matching with the financial institution. And currently, we have an ongoing Investigation into this exact issue stated above. Rest assured that our engineers are working diligently to get this matter fixed as soon as possible.

For now, I'd suggest reaching out to our Technical Support Team. That way, you’ll be added to the list of affected users and be notified via email of any updates.

I've also added this article for future reference with managing your QuickBooks account: How to resubscribe to or reactivate QuickBooks Online.

For additional queries, feel free to leave a comment below. I'll be glad to assist you at any time. Take care!

Hello Community Users, We just wanted to pop in and update this thread. The subscription error  error code 81624 means a different card needs to be  used on the subscription to re-subscribe and It is worth also checking in the main Intuit accounts page here that the personal details for the subscription such as full name and address are filled in. If you then try subscribing/re-subscribing via a private browsing window.

If you still have an error subscribing/ re-subscribing please reply here and we'll take further steps to resolve this for you.