Hello Wfitheridge. Could you double-check that you're signed into the correct Google account? It’s very likely the subscription is tied to a different email address. If the Sole Trader subscription still isn't appearing there, please reach out to our live support team so we can help locate and cancel it for you.
Here’s how:
- Go to the Help (?) icon, then select the Assistance tab.
- Click on Talk to a human or type Contact Support.
- Choose either to start a Chat or get a Callback to receive help.
If you have any additional concerns about QuickBooks, please reach out to us again. We’re always here to help.
