A browser-related issue might have caused the unexpected behavior, info1108.
Stored cache files from frequently visited sites such as QuickBooks sometimes causes the software not to work well. We can perform a few troubleshooting steps to verify it.
Log in to QuickBooks through a private browser and check if you're still asked to subscribe. You can also further check if the subscription status has updated. Let me show you how:
- Go to the Gear icon and click Account and Settings.
- From the left menu, select Billing & Subscription.
- Check under QuickBooks Online section if everything looks as expected.
If everything looks fine, we can switch back to the main browser and clear the cache to refresh the software. After that, access QuickBooks again and see if there are no subscribe prompts. Also. using other browsers like Google Chrome, Internet Explorer, or Mozilla Firefox can also help you get rid of any browser-related issue.
You can also take a look at these articles for more detail about managing your subscription:
Keep me posted on how this works. I'm here to help you. You take care always and have a great day!
