Let's see what we can do about this one, hotlocks.
If you're having issues logging in to your QBSE account, we can do a browser troubleshooting. Cache helps your browser's background processes run smoothly. However, it can also cause unexpected results when piled up. Here's how to get rid of any cache-related concerns:
- Open a private browser and log in to your QBSE account. It uses but doesn't store cache.
- If you can log in to your account successfully, we can go back to your regular browser and clear the cache.
- Other supported browsers are good alternatives, too. Each of them uses a different cache.
If same thing happens, you might want to reset your password or recover your account: Reset your password or recover your user ID for QuickBooks Self-Employed.
Aside from that, you can reach out to your accountant about your account. They can give you the details of your account and review it.
If you still need further assistance in recovering your account, you can contact our Customer Care Team. They review your account and provide you further details about it. You can reach them through this link: Contact QuickBooks Self-Employed Support.
You can always get back to us if you can provide additional details of what is happening to your account.
