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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
E A Yiadom
Level 1
posted
3 weeks ago
last updated ‎October 22, 2025 4:14 AM

Re-Activation Quickbooks Desktop 2020 premier Accountant

I used QuickBooks tool hub to fix error 3371x. I am currently experiencing difficulty re-activating QuickBooks, I either receive 'Navigation to the webpage was canceled' when trying the 'open and restore company'.

 

How do I reactivate and restore my company information. I still have my perpetual license I purchased back in march 2020. I do not have access to the agent who helped me with the purchase.

I have also attached a picture of the reactivation report which requires a validation code. How do I get around this.

 

I need help. 

 

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2 REPLIES 2
SIAB
Level 7
3 weeks ago

Re-Activation Quickbooks Desktop 2020 premier Accountant

They have discontinued QB Desktop UK version and Support is no longer helping with providing activation codes. You can use the trial version of QB Desktop 2021 as a workaround. Where is your company located?

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ChristineJoieR
QuickBooks Team
QuickBooks Team
3 weeks ago

Re-Activation Quickbooks Desktop 2020 premier Accountant

I understand how challenging this situation is regarding the reactivation process of your perpetual license for QuickBooks Desktop 2020 Premier Accountant, Yiadom.

 

You are experiencing issues activating your QuickBooks Desktop because it has been discontinued in the UK. As a result, all QuickBooks Desktop services, including support, online activation, and live services, have officially been shut down in the UK.

 

Also, when your software tries to verify your license using the QB Tool Hub, the Error 3371 issue occurs. It indicates a failure to connect to Intuit's servers, resulting in the error message: "Navigation to the webpage was canceled," which prevents the activation process from completing.

 

Since the desktop version of QuickBooks is no longer offered in your region, you'll want to switch to the QuickBooks Online version or use a third-party application.

 

We'll be here to support you again if you have follow-up concerns.

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