Hi hollie-craske,
Here are a few possible reasons why your subscription price is high:
- Payroll is turned on.
- The sales tax feature is added to the base subscription price.
- You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
- There's a recent upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.
I've got this article for more information: How to understand your subscription rates and charges.
You'll want to review your subscription charges by following these steps:
- Go to Settings > Account and Settings.
- On the left panel, select Billing & Subscription.
You can also reach out to our Customer Care Team to further review your account.
Here’s how you can reach out to us:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Select Start messaging or Get a callback.
Please don't hesitate to ask if you have any additional questions or concerns. Thanks.