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Nick F
Level 1

We've reached 14500 customers, will making a customer inactive allow us to continue?

We have a UK version of QB premier 2015 and we have reached 14500 customers ( as our company file goes back to 2005 ) and we need to get rid of very old customers to allow us to add new ones.

 

Rather than delete old customers which is very time consuming as we have to delete each old transaction individually i beleive, does anyone know if we make customers ' inactive' does that work like deleting customers and remove them from the 14500 limit?

 

thanks

Nick.

1 REPLY 1
TaliaI
QuickBooks Team

We've reached 14500 customers, will making a customer inactive allow us to continue?

Hello Nick,

 

Making customers inactive does not unfortunately fully remove them from the list. The only other way you can do this is to create a new company file with opening balances and export the customer list, remove the ones you no longer need and then re-import the customers they want by going to FILE > UTILITIES > IMPORT > EXCEL FILES.

 

Please let us know if you have any further questions.

 

Thanks,

 

Talia

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