Welcome to the Community, @lucy31.
Let's perform some troubleshooting steps so you can access the Banking menu on your home PC.
The browser of your home PC may have data-related issues that's why it keeps on loading. There are times that the browser store frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging in to your QBO account using a private browser.
Here's how:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Command + Shift + N for Safari.
Once logged in, go back and access the Banking menu again to double-check.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If they get the same result while using a private browser, I recommend switching to a different one.
Just in case you can't find your downloaded bank transactions in the near future, you can read this article for detailed information on how to resolve it: What to do if you can’t find downloaded bank transactions.
If you need any additional assistance while managing your bank accounts, you can leave a comment below. I'll be sure to get back to you.
