I appreciate you for double-checking right into your app, @stuart1664. Let's make sure you're using the correct login URL. Allow me to share some details.
The error occurs when logging in through a different QuickBooks URL. To access the QuickBooks product login pages, please click on one of the following links:
Also, ensure you're using a QuickBooks-supported web browser like the latest version of Google Chrome and Mozilla Firefox to seamlessly login to your company account. Please check this article for your reference: System requirements for QuickBooks products.
Otherwise, it's possible you're encountering a browser issue. I suggest isolating this via private or incognito browsing mode. Through this mode, webpages load without using cookies and site data. Therefore, the system loads directly from the website's server without using the stale cookies and site data.
Here are the shortcut keys after running one of these browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After initiating a new private browsing mode, please log into your QuickBooks account and see your company dashboard. If it works, I suggest clearing your regular browser's cache to help the system run smoothly. You can also use other devices and supported browsers I've mentioned earlier.
For reference about logging in to the correct QuickBooks login URL, you can check this website: Sign in to QuickBooks.
Additionally, this article covers all the system navigation, including videos and detailed steps to utilize the program effectively through a web browser: A beginner's guide to QuickBooks Self-Employed.
Following these steps can help you access your QuickBooks company file. After trying the solutions to log in to your QuickBooks company on a desktop computer, feel free to share your experience by hitting the Reply button. We're always here to assist you if you need further help. Thank you for dropping by.
