Let make sure that you've successfully resubscribed to your subscription, info-ollieandmac.
You'll want to ensure that you've updated your credit card payment information successfully so you'll be able to send your invoices. To do this, you can follow the steps below.
- Sign in as a primary or company admin.
- Click the Gear ⚙ icon in the top right, and then Account and settings.
- Select the Billing & Subscription tab.
- Select Edit :pencil: next to your payment method.
- Update your credit card info.
- Review the address for your credit card. It must be the same one that appears on your credit card statements.
- When you're done, select Save.
Once done, double-check if you can already send an invoice. If not, I recommend reaching out to our support team so they can verify why you're unable to resubscribe to your account. They can also pull up your account in a secure environment. You can follow the steps below.
- Select the Help menu.
- In the Assistant window, enter Talk to a human.
- Enter your brief concern in the field.
- Type in/click I still need a human until you see the Get help from a human option.
- Choose a way to connect with our support.
You may also want to visit these articles for your reference: Account Management.
Please touch base with us if you still encounter issues in resubscribing your account. I'll be right here to help.
