Get started with customer transaction workflows in QuickBooks Desktop

Learn the different ways you can track customer transactions in QuickBooks Desktop.

Here’s how to record common customer transactions in QuickBooks Desktop. Following these workflows can help you organise your cash flow, and track sales, receivables, and profitability more accurately.

Workflow 1: Invoice - Payment - Deposit

Follow this workflow if you provided a product or service and your customer plans to pay later. Once your customer pays, you can record the payment in QuickBooks to close your customer’s invoice or reduce the balance.

1. Create an invoice
   

   Tip: You can also let your customer pay online. Here’s how to create and send an online invoice instead.

2. Record the invoice payment
3. Deposit your customer’s payment

Workflow 2: Sales Receipt - Deposit

Follow this workflow if your customer pays you on the spot for a product or service.

1. Create a sales receipt
2. Deposit your customer’s payment

Workflow 3: Estimate - Invoice - Payment - Deposit

This workflow is also called progress invoicing. Follow this if you work on projects or jobs for customers. You can use an estimate (also known as a quote, bid, or proposal) to track the materials, labour, and additional expenses that go into the project. Then, you can invoice your customer as you complete the work.

Learn how to set up and send progress invoices.

Workflow 4: Sales Order - Invoice - Payment - Deposit

Follow this workflow if your customer orders an item that you don’t have in stock now. This way, you know what products you still need to buy from suppliers, so you can complete your customer’s order on time.

Note: The sales order feature is only available in the Premier and Enterprise edition of QuickBooks.

1. Create a sales order for items on backorder
2. Create an invoice from your sales order
3. Record the invoice payment
4. Deposit your customer’s payment

Workflow 5: Estimate - Sales Order - Invoice - Payment - Deposit

Follow this workflow if you need to complete a project, but you don’t have complete materials on hand yet.

You can create a sales order from your estimate, so you can track the items on backorder. Then, you can create an invoice from the estimate once the project is complete.

Note: The sales order feature is only available in the Premier and Enterprise edition of QuickBooks.

1. Create and send the project estimate to your customer
2. Create a sales order from your estimate
3. Create an invoice from your sales order
4. Record the invoice payment
5. Deposit your customer’s payment

Workflow 6: Statement Charges - Finance Charges - Statement - Payment - Deposit

Follow this workflow if you regularly charge your customer for items, but only invoice them periodically (for example, by the end of the month). You can skip creating an invoice for each charge, and your customer can pay their accrued charges in a lump sum.

1. Create your customer’s statement charges
2. Assess finance charges (for overdue charges)
3. Create and send the statement to your customer
4. Record the payment you receive
5. Deposit your customer’s payment