Fix bank connection errors in QuickBooks

This error indicates your bank account has been inactive for an extended period, typically 12 months or more.  An account is usually considered inactive if it has a zero balance and no transactions (deposits, withdrawals, payments, etc.) have occurred within the past year.

Why it happens

• Lack of activity on the account for 12 months or more.
• You might have missed emails, SMS messages, or in-app prompts from your bank requiring you to confirm your account's status or take some action. 

How to fix it

1. Log in to your bank’s website to verify access.
2. Make sure your account is active by checking for recent transactions.
3. Address any prompts on your bank’s website. Refresh the connection:
   • QuickBooks Online: Go to Transactions, select Bank transactions (Take me there), then select Update.
   • QuickBooks Self-Employed: Go to Bank accounts and select Refresh all.

Why it happens

• Maintenance or server issues at the bank.

How to fix it

1. Wait 24-48 hours for the bank to resolve the issue.
2. Manually update the connection:
   • QuickBooks Online: Go to Transactions, select Bank transactions (Take me there), then select Update.
   • QuickBooks Self-Employed: Go to Bank accounts and select Refresh all.
   • QuickBooks Sole Trader: Go to Transactions, select Bank transactions (Take me there), then select Refresh.
3. Check your bank’s website for alerts or outages.

Why it happens

• User ID or password entered incorrectly.
• Using the wrong bank URL.

How to fix it

1. For Existing Connections:
   • Go to Transactions, then select Bank transactions (Take me there).
   • Select Edit ✎ on the account card.
   • Update credentials under Edit sign-in info.
2. For New Connections:
   • Search for your bank using its correct URL.
   • Enter login details. Retry with alternate URLs if needed.

Why it happens

• Your account may be closed. This means QuickBooks is unable to locate your account on your bank or financial institution's website. This usually happens when the account is closed.

How to fix it

1. Verify the account status: Log in to your bank's website or mobile app to make sure if the account has indeed been closed. If it has, you'll need to update your account information in QuickBooks.
2. Update account information: If the account is closed, you should remove it from QuickBooks and add any new accounts you want to link. Here’s how:
   • Go to Transactions, select Bank transactions (Take me there).
   • Select the closed account and select Delete.
   • To add any new accounts, select Add account and follow the prompts and then select Update account list.
3. Contact your bank: If you think the account is still open but QuickBooks can't find it, contact your bank to make sure there are no issues at their end. This could be a temporary suspension or a change in account details.

Why it happens

• Messages or updates on your bank’s website block the connection.

How to fix it

1. Log in to your bank’s website and review notifications.
2. Complete required actions.
3. Refresh the connection in QuickBooks:
   • QuickBooks Online: Go to Transactions, select Bank transactions (Take me there), then select Update.
   • QuickBooks Self-Employed: Go to Bank accounts and select Refresh all.

Why it happens

Error 109 means your bank needs you to update your online banking password as it may have expired, or needs updating. 

How to fix it

1. Update your password on your bank’s website.
2. Update the credentials in QuickBooks:
   • QuickBooks Online: Go to Transactions, select Bank transactions (Take me there), then select Edit sign-in info.
   • QuickBooks Self-Employed: Go to Bank accounts and select Update credentials.

Error 155 means that your financial institution isn't allowing QuickBooks to automatically retrieve your data. This is often a temporary issue, and we're actively working with your bank to restore the automatic connection. In the meantime, you can use the transaction upload feature to manually import your bank transactions.

How to fix it

1. Contact your bank to authorise QuickBooks connection.
2. Request escalation to Intuit FI Services.
3. (Optional) Manually import a bank statement.
   • If the bank no longer supports the connection, you can manually import your bank statement using a CSV file.

Why it happens

Error 179 means your bank's website has rejected the login attempt because you may already be logged on elsewhere.

How to fix it

1. Log out from the bank's website and app on all devices.
2. Wait for 15 minutes to allow the bank's servers to update and recognise your logout request.
3. Clear the cache and cookies in your web browser.
4. Try logging into your bank account again through QuickBooks.
5. If the issue persists, contact your bank's customer support for further assistance.

Why it happens

Error 185 means your bank needs extra security verification, like a security question or one-time code, after you enter your login details. This is a security measure from your bank, not a QuickBooks error.

How to fix it

• Security questions: If your bank or financial institution asks you a security question, enter your answer. You may see this error again the next time you update if you have multiple security questions. As you enter your answers, QuickBooks Online remembers the security questions you have been asked and answers for you. If you do not see the security question pop up, you may need to try another browser or you may need to disable your browser's pop-up blocker.
• One-time password: If your bank or financial institution asks for a one-time password, get your one-time password (on a device, through text, call, etc.), and enter it each time you see Error 185.

Note: If you update any security settings, security questions, or contact information on your bank's website, make a note of the exact details. You'll need to enter these exactly the same way in QuickBooks.

Updating QuickBooks Online

1. In QuickBooks, open Transactions and then Bank transactions from the left menu.
2. Click on Edit , on the blue tile for the associated bank account.
3. Select Edit sign in info.
4. Complete the required fields.
   Note: The information needs to be entered exactly as you would enter it when logging in on your bank's website.
5. When ready hit Connect.

Why it happens

Error 187 means your financial institution’s additional security requirements, such as security questions or one-time passcodes, weren't entered correctly. To fix this error, go to your bank’s website and follow the on-screen steps to enter the correct information.

Note: If you’ve forgotten your original answers, your bank should provide advice on next steps to help you reset them.

How to fix it

1. Verify security questions and answers on your bank’s website.
2. Enter one-time passwords immediately and in the correct format.
3. For card reader-generated passwords, verify formatting with your bank.

Why it happens

Bank error 192 means that your bank requires additional sign-in info, preventing QuickBooks Online from automatically downloading bank transactions. In some cases, this can be in the form of an ever-changing one-time password that is required to access the account. 

As QuickBooks is unable to download your transactions, you can manually upload your bank transactions using CSV files.

Why it happens

Error 323 means you’ve connected two accounts with similar names or account numbers, or you’ve added the same account twice.

How to fix it

1. Rename duplicate accounts on your bank’s website.
2. Disconnect duplicate accounts in QuickBooks:
   • QuickBooks Online: Go to Transactions and select Bank transactions (Take me there).
   • Select Edit account info and then select Disconnect account.
3. Reconnect the correct account with a unique name.

How to fix it

1. Review downloaded transactions to avoid duplicates.
2. Disconnect and reconnect the account:
   • QuickBooks Online: Go to Transactions and select Bank transactions (Take me there).
   • Select Edit account info, select Disconnect account, then select Link account.

Bank errors 355, 570, 580, 590, and 591 means QuickBooks unexpectedly couldn’t connect to your bank account. You may see the message:

“Something unexpected happened and we can't connect to [bank].”

When you see these errors, it means there's something unexpected on the bank's end that we can't resolve. We're unable to know what the exact issue with your bank is, but recommend waiting a few hours to see if it resolves itself. After that, try to connect your bank again.

Bank error 390 and 1000 are specific codes that mean there’s an issue with your bank connection in QuickBooks Online.

Error 390: Your bank is making a change

This error shows when your bank is undergoing changes that affect the connection with QuickBooks. As a result, your transactions will no longer flow automatically into QuickBooks until you upgrade the bank connection.

Error 1000: Fix your bank connection

This error means there’s a problem with your bank connection in QuickBooks. You’ll need to disconnect and then reconnect your account so that your bank transactions can be brought into QuickBooks again.

Things to know

• If you see the bank error “We’re sorry. Your bank is no longer participating in our Online Banking feature”, contact your bank directly for more information.
• We recommend following these steps in a web browser. If you're using the QuickBooks Mobile app, the error will redirect you to a web browser.
• If you use QuickBook Self-Employed, do not disconnect your bank account. Follow these instructions to get reconnected. 

Follow the steps below based on the product you are using:

How to fix it

1. Wait 48 hours for the issue to self-resolve.
2. If unresolved, contact support.

Pro Tip: Use an incognito browser or clear cache before reconnecting.