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Intuit

Find your bank when you connect to online banking

Learn how to look up your bank when you connect it to online banking.

When you set up online banking, you connect your bank and credit card accounts to automatically download transactions. If you can't find your financial institution when you set up, don't worry.

There are a number of reasons this can happen, but there are some steps you can take to find the right one.

Why you can't find or connect to your bank

If QuickBooks supports your bank or credit card it will appear on the list. You may have an issue finding or connecting to your bank if:

  • Your bank has multiple names on our list. Make sure you have selected the correct listing or have tried all possible links. Search by the banking sign in URL to ensure you are using the correct listing.
  • Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
  • Your bank is not a participating financial institution.
    If you still can't find your bank, use the Request support for your bank option and ask us to add your bank.

Try other listed versions of your bank name

Sometimes a financial institution will have multiple bank names or they might have different types of accounts but choose to only release one website for connection to QuickBooks Online.

One solution is to try other versions of your financial institution that are listed:

  1. Go to the Banking or Transactions page.
  2. Select Add account.
  3. Search for your financial institution and select it from the list. If QuickBooks supports your bank or credit card your bank will appear on the list.
  4. Select the link for your bank's website. A new window opens for the bank's website.
  5. Make sure you can access your account through this site by logging in and verifying that you can see your account summary, account history, and account details without any errors.
  6. If you access the account successfully, sign out of the financial institution's website and continue to add the account in QuickBooks Online.
  7. If you can't see your bank on the list, you can make a request for a bank connection. Scroll to the bottom of the list of banks. Select Still can't find your bank, then enter your bank's name and web address and select Request.

If you have tried all the options matching your bank's name and still cannot connect, or if your bank doesn’t appear as a choice, request support for your bank.

Request support for your bank

  1. Go to the Banking or Transactions page.
  2. Select Add account.
  3. Search for the name of your financial institution. If QuickBooks is unable to find your bank, Select Still can't find your bank, then enter your bank's name and web address and select Request. If QuickBooks has no bank suggestions you will get the message "Hmm, we can’t find [name of the bank you entered] in our list of supported banks." Select Try these helpful search tips to see a list of helpful tips to try and locate your bank account.
  4. If you’re still unable to find your bank, select Request support for your bank.
  5. Enter your bank's name and web address (URL) in the field provided, then select Request.

After you submit your request to add your financial institution, you may be able to use one of the alternative methods for downloading and importing your bank transactions.

Tip: If none of the above steps solves the issue, you may still be able to download transactions from your bank's website and upload them to QuickBooks Online. See Upload more than 90 days of bank transactions through Web Connect or Import bank transactions from Excel CSV file to QuickBooks Online.

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