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Intuit

How to fix a payment applied to the wrong customer invoice

If you received a payment against the wrong invoice and now want to apply it to the correct one, you can either create a journal entry or apply the payment to the correct invoice.

Step 1: Create a journal entry

Follow the steps to create a journal entry.

On the first line, enter the following:

  • Account: Accounts Receivable
  • Debits: Amount of payment to transfer
  • Name: Name of the customer you’re transferring payment from

On the second line:

  • Account: Accounts Receivable
  • Credits: Amount of payment to transfer
  • Name: Name of the customer you’re transferring payment to

Step 2: Apply the payment to the correct invoice

Here's how to apply the payment to the correct invoice:

  1. Select + New.
  2. Select Receive Payment.
  3. Select the name of the customer.
  4. In the Credits section, make sure the journal entry # and open balance amount are listed and checked.
  5. Select Save and close.

Now you're able to fix a payment applied to the wrong customer invoice.

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