Learn what to do if you have issues when you manually upload bank and credit card transactions into QuickBooks Online.
In QuickBooks Online, you can manually upload your bank transactions. If you can’t upload them, or you get an error, don’t worry. These are usually temporary and easy to fix.
Follow the specific steps below for the message you see.
This can happen if one of your transactions has 12 or more digits. QuickBooks can’t upload transactions this large.
If you need, you can also reformat your CSV before you upload them.
This can happen if you’re uploading a file for a different type of account than the one you selected. For instance, if you chose checking but you’re uploading transactions from your savings account.
You can select Cancel to go back and select another account. You can also OK to continue with the download.
You can upload transactions into parent or subaccounts. However, if the related parent or subaccount is already set up for online banking, you may see an error. You can connect either the parent or subaccount, but not both.
If you need to add payments to the one that’s not connected:
QuickBooks is doing its daily download of your recent bank and credit card transactions. You’ll need to wait a little while until it finishes to avoid errors.
Your upload timed out. It’s just a hiccup - wait a few minutes and upload again.
There’s a temporary server problem with QuickBooks. Wait a few minutes and then you can try again.
Hover over ! Bank Error to see an explanation and your financial institution's contact info. Most of the time, these issues need to be fixed on your bank’s end.
In the meantime, you can: