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Visit this post for a list of recent banking issues in QuickBooks Online.
mainah65
Level 3

3+ MONTHS of NO BANK CONNECTION TD BANK...I keep getting YOUR ISSUE is RESOLVED from QBO, and NO IT"S NOT.

QBO Continues to Drop the TDBank connection.  NO MATTER what I do.  I sign in 100+ times a day and "RECONNECT" it drops it immediately.  Yes I accept the terms when I sign in...I even scroll EVERY time to the end to make sure it's not that.  QBO keeps sending me messages, your issue HAS BEEN RESOLVED!!   

SO that means they have CLOSED THE CASE and crapped on me.  My problem now as they did NOTHING!  

 

OF course with QBO now they took away ALL HELP, ALL there is is this community, which takes TOO long to answer and they don't RESOLVE anything, just say YEAH WE HAVE THAT ISSUE TOO.  

 

QBO charges me a LOT of money a year, I have MULTIPLE accounts and pay DEARLY, yet they continue to strip what was offered in the initial contract and give me less and less.  ZERO SUPPORT NOW. ZERO. 

 

It's been actually over 4 months since I can't connect with my bank...QBO keeps telling me they escalated it, then it's RESOLVED!  NO IT"S NOT!!!!!!!!!!!!!

1 REPLY 1
Eman_E
QuickBooks Team

3+ MONTHS of NO BANK CONNECTION TD BANK...I keep getting YOUR ISSUE is RESOLVED from QBO, and NO IT"S NOT.

I see how essential it is for you to connect your bank in QuickBooks Online, @Mainah. Allow me to help you get the best assistance for your concern.

 

To conduct a thorough investigation into the issues you are experiencing, particularly the problems related to the TD Bank connection, I recommend contacting our Customer Support team, since they have essential tools and expertise to securely examine and assess your account and can offer comprehensive information and assistance regarding these specific concerns.

 

Here's how:

 

  1. Sign in to your QuickBooks Online Account.
  2. Go to the Help menu and select the Search tab.
  3. Click on Contact Us.
  4. Enter a brief description of your concern and select Continue.
  5. Then, choose either Start a Chat or Get a Callback to start connecting with them.

 

Moreover, I have included this helpful article that provides information about bank errors and its solutions in QuickBooks Online:  Fix bank errors 102 and 105 in QuickBooks Online and QuickBooks Self-Employed.

 

If you have questions about banking issues or other QuickBooks-related concerns, feel free to drop a comment below, and I'll provide the necessary help.

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