We haven't received reports from other users who are having problems connecting such an account, @davidleadbetter.
There are times your browser is full of frequently accessed page resources causing websites, like QuickBooks Online (QBO), to act weirdly. And can be the reason why you're unable to connect with Virgin Money Business banking in QBO.
Before we begin working, may I know how are you unable to connect your bank account? A screenshot of your view is greatly appreciated and will surely help us determine the reason behind the problem raised.
For now, let's perform a few browser troubleshooting steps to determine why such a problem is not letting you connect your bank account. To begin with, let's consider QBO using a private browser. To use a private or incognito browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
- Edge: Ctrl + Shift + N
If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to seamlessly connect your bank account. But if you get the same result while using a private browser, let's switch to different supported browsers instead.
Now that you're able to connect your bank account, I'm including this reference so you're able to use the QuickBooks banking features: Banking in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions like how an account reconciliation is accomplished.
Know that you can always leave a reply below if there's anything else that I can help you with aside from working with bank accounts and online transactions in QuickBooks. I'll surely be around, ready to lend a helping hand.
