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Level 2

Anyone else having trouble connecting to their Santander account? Suddenly just getting a message that quickbooks can't find the account at my bank.

 
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Best answer 09-10-2019

Accepted Solutions
QuickBooks Team

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...


Hi tim4

 

We would be grateful if you can login to your online bank account there should be a message that appears, select don't show me the message again. Then clear the cache and cookies on your browser again, login to QuickBooks and attempt to update/connect your account.

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7 REPLIES 7
Level 1

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a message that quickbooks can't find the account at my bank.

Yes I have - unable to update the transactions.

QuickBooks Team

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...


Hi tim4

 

We would be grateful if you can login to your online bank account there should be a message that appears, select don't show me the message again. Then clear the cache and cookies on your browser again, login to QuickBooks and attempt to update/connect your account.

View solution in original post

Level 2

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

Thanks, that seems to have cured it!

Level 1

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

Hi,

I am having the same problem with linking a UK Santander business account and have read all the previous posts on this topic. Despite trying the various suggestions - check URL, clear cookies and cache, log on to Santander account etc, I am still stumped! Have confirmed various security questions (those provided when I opened the account). Error messages suggest a problem at the Santander end of the process, however, I have been trying on and off for the last 6 hours and no luck. Any other advice out there?  :-( 

QuickBooks Team

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

Hi DavidC933,

 

We received reports from other users that they're unable to link their QuickBooks with  Santander Bank. Our engineers are working to get this fixed.

 

In the meantime. you can manually download transactions from your bank and upload them into QuickBooks Online.

 

I also suggest contacting our phone support team to add you on the affected list. They have the tools to pull up your account in a secure environment. Here's how to reach them. 

  1. Sign into youraccount.
  2. Click Help
  3. Select Contact Us.
  4. Type your concern.
  5. Click Let's talk.
  6. Click Get a callback.

 I have this link in case you have other questions about QuickBooks Online (QBO): Banking.

 

Keep me posted if you have any other concerns. I'll be right here to help.

Level 1

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

Many thanks - I have only just started out with quickbooks and so am getting things set up at the moment. I will log a ticket with your support team and will also raise with Santander. Their web pages are not very helpful! 

D

Level 1

Re: Anyone else having trouble connecting to their Santander account? Suddenly just getting a mes...

26/10/19 Update - have just spoken to Santander online business banking support and they are changing my account credentials which will resolve the problem! :-)