Hi @theearthenage-gm,
I'm here to ensure you're able to connect your Tide bank account to QuickBooks Online (QBO).
Let's go through a few things to get your online bank connection working. Stored cache in a browser can cause unusual behaviors. I suggest opening your browser's private window to isolate this. See the key combinations below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If that works, go back to your regular browser and clear its cache. Otherwise, open a different browser and proceed to connect your online bank from there.
In case you have other online bank accounts you wish to connect to QBO, see this article: Understanding if you can upgrade your bank feeds to Open Banking. It has a table that lists banks that you can connect through Open Banking.
Direct other questions you have in the comments below. I'll get back to you as soon as I can.