I see the challenges you're experiencing as you update your bank, @info1867. I'm here to ensure that this gets sorted out.
Before proceeding, may I know the name of your financial institution? This way, I'll be able to check if there are other reported issues similar to this.
For now, you can sign in to your bank's website. If everything's working well yet you still can't update your account in your QuickBooks Online (QBO) account, I suggest using other supported web browsers or private browsers. This way, it'll rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If the issue persists, I recommend contacting our online support. This way, this matter will be investigated as soon as possible. You may contact them using this link: Support Team.
In the meantime, you can manually upload transactions into QuickBooks Online.
Let me know if you have additional concerns about updating the bank or anything regarding QuickBooks-related concerns by leaving a comment. We're always around if you need further assistance or if you have further information regarding this.