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Visit this post for a list of recent banking issues in QuickBooks Online.
tangonovemberbravo
Level 3

Barclays bank feed not reconnecting. Up-to-date browsers, cache cleared, cookies removed. Get through the login process, then errors out (350). What is the solution pls?

We get all the way through the login process, seletion of accounts to authorise, big green ticket, then "This account stopped syncing because there's a new way to connect." We are a technology company so it's not user error or lack of understanding of how the internet works.
3 REPLIES 3
Ashleigh1
QuickBooks Team

Barclays bank feed not reconnecting. Up-to-date browsers, cache cleared, cookies removed. Get through the login process, then errors out (350). What is the solution pls?

Hello Tangonovemberbravo, 

 

Welcome to the Community page, 

 

To resolve an error 350 that you are currently getting on your Barclays bank feed, you will need to follow the steps below. 

 

If your bank connection has expired and you are unable to re-authorise the connection, all you need to do is reconnect the account to online banking by following these three simple steps for another 90-day permission.

Step 1: Review your bank transactions

Before you disconnect your account, review the transactions QuickBooks already downloaded from your bank. This prevents it from downloading duplicates when you reconnect.

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the For Review tab.
  4. Follow the steps to add, review, or match the transactions on the list.

Step 2: Disconnect the bank account

  1. Go to the Banking menu or Transactions menu.
  2. Select the blue bank square for the bank account you need to disconnect.
  3. Select the Edit ✎ icon in the tile for the bank account you want to update, then select Edit account info.
  4. Select the Disconnect this account on save checkbox.
  5. Select Save and close.

Step 3: Reconnect the bank account

  1. Go to the Banking menu or Transactions menu.
  2. Select Add account or Link account.
  3. Follow the steps to connect the account to online banking again.

If you still have a problem let us know. 

David Batty
Level 1

Barclays bank feed not reconnecting. Up-to-date browsers, cache cleared, cookies removed. Get through the login process, then errors out (350). What is the solution pls?

Its not just you, I have the same problem every 90 days. Mine has gone wrong again today after the 90 day limit.

 

It just goes through the process, Lloyds says it has authorised and is handing back. Then Quickbooks goes wrong.

I have tried different browsers (On Chrome it doesn't show Lloyds in the popup window, on Firefox it goes through the process but fails after its been authorised. Even on the Quickbooks mobile phone app it fails, on that, after authorisation, it decides to set up a new feed by asking me who I bank with so it can set up a new account.

Intuit you really should fix this problem, its been there for a long time!

GeorgiaC
QuickBooks Team

Barclays bank feed not reconnecting. Up-to-date browsers, cache cleared, cookies removed. Get through the login process, then errors out (350). What is the solution pls?

Hi David, thanks for joining this thread - have you tried disconnecting and reconnecting the feed? Usually, if the link to re-authorise the connection times out when returning to QuickBooks, it is due to a 350 banking error which can be resolved with the steps here.

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