My client is struggling to update his account on QBSE for Barclays Personal Banking. It was working on the old system but seems to be throwing up an error (error code 6) when he tries to update for Open Banking.
Once he clicks on "Agree" on the section "Consent to connect for 90 days" it leads him to the Barclays log in page where he successfully logs in but is then blocked with the error code 6031 and a reference to "access level 40".
Can someone please advise?
I have had a look into the screenshot you have sent us, what you need to do is when trying to set upo the bank for open banking you have logged in using a memorable world so what you need to do is This error 6031-unable to step up as process requires the user to be access level 40 is telling the customer they needs to use an one time password (OTP). Barclays supports both mobile PINsentry and card reader PINsentry. If the customer does not already have this set up with Barclays they can do so easily by giving them a call.
However please advise the customer to not mention Quick Books, by mentioning ourselves the support the customer receives from Barclays is limited and the customer may not get the help they need.
QBO will NOT provide an access code for the bank.
If you have any more issues with this let please let us know.
The pinsentry should work and resolve this you should not get the error, can I ask how are you doing this are you trying to update the account on a pc web browser or on a mobile web browser or the app?
Does the client have any errors or links to Follow when on the banks website for open banking? To allow me to look further into this issue could you reach out to us in a private post either twitter or Facebook so we can ask for emails etc connected to Quickbooks?Thanks ^Becky