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Can someone tell me how to add a Santander personal bank account ?

 
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Best answer 07-29-2019

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Re: Can someone tell me how to add a Santander personal bank account ? Hi Talia, thanks for the help but i can't get it to work keep putting my log in details in but it will not log in, i have been trying most of the day, when i log into the banks own website with what i have been putting in in quickbooks it works

 
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QuickBooks Team

Re: Can someone tell me how to add a Santander personal bank account ?

Hello kimhadley1,

 

Welcome to the Community - thank you for your question!

 

You can do this by going to Banking > Add account and search for Santander - there should be an option for a personal account in the list.

 

Thanks,

 

Talia

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Re: Can someone tell me how to add a Santander personal bank account ? Hi Talia, thanks for the help but i can't get it to work keep putting my log in details in but it will not log in, i have been trying most of the day, when i log into the banks own website with what i have been putting in in quickbooks it works

 
Moderator

Re: Can someone tell me how to add a Santander personal bank account ? Hi Talia, thanks for the h...

Thanks for getting back to us, @kimhadley1.

 

We haven't received any reported cases similar to this. As an initial troubleshooting step, try logging into your QuickBooks Online (QBO) account using a private browser (incognito mode). There are times that the browser is full of frequently accessed page resources, thus causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once logged in, try to connect your bank again:

 

1. Go back to the Banking menu at the pane.
2. Click Add account and search for Santander.
3. Enter your login credentials, then Continue.
4. Once done, hit Agree and Connect.

 

If it works, return to your default browser and perform clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. If it doesn't, try using a different browser to double-check.

 

For additional resources, consider checking out these articles:

 

 

Please let me know if you have any other issues in the comments. I want to make sure everything is taken care of for you.

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Re: Can someone tell me how to add a Santander personal bank account ? Hi Talia, thanks for the help but i can't get it to work keep putting my log in details in but it will not log in, i have been trying most of the day, when i log into the banks own website with what i have been putting in in quickbooks it works